Refund Policy

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Refund Policy

We want you to be completely satisfied with your purchase from Jersey Botanical. That's why we offer a 7-day refund policy on all eligible products.

Our 7-Day Refund Policy

You have 7 calendar days from the date your order is delivered to request a refund or exchange. Unfortunately, requests made after 7 days cannot be approved.

Eligibility for a Refund

To be eligible for a refund, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.

We cannot accept returns on items that have been opened, used, altered, or are not in their original condition, unless otherwise approved.

Damaged or Leaking Items

If your order arrives damaged, leaking, or broken during transit, please contact us within 7 days of delivery.

To help us verify transit damage and process your claim as quickly as possible, please provide clear photos of:

  • The shipping package, both inside and outside.
  • Any visible damage to the shipping package.
  • The damaged or leaking product.
  • Any leaked contents or damaged packing materials.
  • The shipping label, if applicable.

Please keep the original product and shipping materials until your claim has been reviewed. Photos should be taken as soon as the package is opened and before the product is removed from its original packaging whenever possible.

If the photos clearly show damage that occurred during transit, we may issue a replacement or refund without requiring the item to be returned.

If the cause of the damage cannot be verified from the photos provided, we may require the item to be returned for inspection before a refund or replacement can be approved.

How to Request a Refund

To initiate a refund:

  1. Email us at info@jerseybotanical.com within 7 days of delivery. Include your order number and the reason for your request.
  2. Once your request has been reviewed, we will notify you whether it has been approved or denied.
  3. If approved, we will provide return instructions when a return is required.

Return Shipping

Unless otherwise required by law or specifically authorized by Jersey Botanical, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again.
  • Contact your credit card provider, as refunds may take time to post.
  • Contact your bank, as processing times may vary.

If you've completed these steps and still have not received your refund, please contact us at info@jerseybotanical.com.

Exchanges

We only replace items that are defective or damaged.

If you need an exchange, email info@jerseybotanical.com with your order number, a description of the issue, and any requested photos. We will review your request and provide further instructions.

Questions

If you have any questions regarding our Refund Policy, please contact us at info@jerseybotanical.com.

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