We want you to be completely satisfied with your purchase from Jersey Botanicals. That's why we offer a 7-day refund policy on all eligible products.
Our 7-Day Refund Policy
You have 7 calendar days from the date you receive your order to request a refund. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
Eligibility for a Refund
To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
We cannot accept returns on items that have been opened, used, or are not in their original condition.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at [Insert Contact Email Here] within 7 days of receiving your order. Please include your order number and the reason for your refund request.
- Once we receive your request, we will notify you of the approval or rejection of your refund.
- If approved, we will provide you with instructions on how to return your item.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days, depending on your bank or payment provider).
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [Insert Contact Email Here].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Contact Email Here] and we will provide further instructions.
If you have any questions about our refund policy, please don't hesitate to contact us!